Shipping

 

 

Shipping + Delivery


DELIVERY PRICES

(Some restrictions apply: please see your store for details)


Type of Delivery

Price

In-Town Delivery, Monday - Friday

$115

In-Town Delivery, Saturday

$125

Time-Request Delivery, Monday - Friday

$125 (does not apply to Austin  and San Antonio)

Outlet Purchase Delivery, In Town

$115

Next Day Delivery (50 mile radius from warehouse)

$169

Out of Town Delivery

Varies. Contact your sales consultant for info

Same Day Delivery

$199 per guest





Same Day Delivery

Next Day Delivery

Anywhere Delivery

Before and After Delivery

Fine Tuning



Same Day Delivery

Same day delivery is offered Monday - Saturday for purchases completed by 3:00pm. Only in-stock merchandise is eligible for same day delivery.
At this time, we cannot guarantee a time window. We will contact you with a time window when your delivery driver's route is finalized. Same day delivery is currently only available for Houston and the surrounding areas. Because of the distance from our warehouse, we cannot do same day deliveries to Bryan College Station, San Antonio or Austin. The cost for same day delivery is $199.


Next Day Delivery

Next day delivery is available for $169 within our local delivery area (a 50 mile radius from Star's warehouse location.) Unfortunately, we cannot currently honor time window requests for next day delivery.


Anywhere Delivery

You can get your Star Furniture order shipped to any of the 48 U.S. states (excluding Alaska and Hawaii) or anywhere in Mexico. We've partnered with Sun Delivery, and you'll be able to track your order every mile of the way.


Your sales consultant will assist you in making shipping arrangements. Cost varies by weight. Please note, out-of-state shipping may affect the warranty on certain items. Talk with your sales consultant to determine the best warranty option for you.


Cancellations

In the event you need to reschedule your delivery, please call 281-492-5425, at least 48 hours prior to your delivery date, to avoid a handling charge of $110. If you are not at home on the day your delivery has been scheduled, you will incur a $110 redelivery charge. Questions regarding these charges may be directed to the store where you made your purchase.


Before and After Delivery

  • All furniture is inspected before delivery and is well-padded on the delivery truck
  • 48 hours prior to delivery, you will receive an automated confirmation call
  • 24 hours prior to delivery, you will receive a call giving you a three-hour timeframe for your furniture to arrive
  • Occasional, minor damage may occur during the delivery proces. If that is the case, please make a notation about the damage on your delivery document. Our service department will contact you within 24 hours with a resolution
  • If your furniture needs fine tuning, call 281-492-5433 to schedule a visit by one of our service techs

Please have your room ready to receive the new furniture. Please also have walkways to that room cleared for our delivery team. Note: We cannot install anything on walls or ceilings nor can we install electronic equipment in entertainment cabinets. We can remove old bedding upon new mattress delivery.


If you live in a apartment and you are unavailable, we will meet the apartment manager for entrance, providing you have made prior arrangements with the manager and our delivery department. Someone must be there to sign for the receipt.


If you leave your home before our truck arrives, please call to advise:


Houston281-492-5425

Austin512-346-9400

San Antonio210-558-7800

Bryan800-364-6661


Fine Tuning

If you encounter an imperfection in your purchase after delivery, our service department is available to help during your warranty period.


Service Hours:


Monday and Saturday:

9:30 am to 5:00 pm

Tuesday through Friday:

9:00 am to 6:00 pm

Closed Sundays


Houston:281-492-5433

All Locations:800-364-6661 ext 5433