Returns & Exchanges
Furniture & Accessories: Our goal is your complete satisfaction. Star's professional sales and design consultants will make certain your selections are right for you. Orders of in-stock merchandise can be canceled anytime up to 48 hours prior to delivery for a full refund. If an order is canceled after that time, store credit will be issued. Sales cannot be canceled, returned or exchanged after merchandise has been delivered or picked up.
All custom order: Custom orders require a 50% non-refundable deposit and are ineligible for cancellation, return or exchange.
90 Day Mattress Comfort Exchange
A comfortable night’s sleep is our mission. A new mattress does take time to adjust to your sleeping behavior and can take your body a minimum of 30-90 days to adjust to it. If, after the “break in” period of 30 days but before 90 days, you are not satisfied with the comfort feel of your mattress, you may exchange it for one that is equal or greater in value. If you select a Mattress of greater value, you will be responsible for the difference in price.
You may exchange your mattress once with a restocking fee equal to 10% of your original mattress purchase price. Since delivery is a service, your original delivery fee is non-refundable. All Mattress reselections are subject to a delivery fee.
For assistance with an exchange, please contact your Salesperson or visit the Guest Service Area at the store where you made your purchase.
The satisfaction guarantee does not cover size, height, adjustable bases, box spring/foundations, pillows, protectors, encasements, sheets, floor samples/as-is/clearance/closeout bedding. Soiled, unsanitary or damaged mattresses are not eligible for an exchange. Exchanges before the 30 days or after the 90-day period, or Warranty/manufacturer defects are not covered. Only Mattresses with the original tag still attached of “Do not remove under penalty of law” are eligible or the comfort exchange is voided. The original purchase must include a mattress protector that is to be used during the trial period. No refunds are available.
AS-IS Merchandise: "AS-IS", "clearance", "floor sample", "close-out" and "one-off" merchandise cannot be canceled, returned or exchanged. They are final sale. We cannot hold discontinued or clearance merchandise.
Rugs and Rug Pads: Rugs and Rug Pads can be returned within 48 hours of receipt. Rug Pads must be in their original, unopened packaging. Note: delivery/pick up charges will apply.