Returns & Exchanges
Furniture & Accessories: Our goal is your complete satisfaction. Star's professional sales and design consultants will make certain your selections are right for you. Orders of in-stock merchandise can be canceled anytime up to 48 hours prior to delivery for a full refund. If an order is canceled after that time, store credit will be issued. Sales cannot be canceled, returned or exchanged after merchandise has been delivered or picked up.
All custom order: Custom orders require a 50% non-refundable deposit and are ineligible for cancellation, return or exchange.
Your sleep is important to us! We want you to be happy with your new mattress. At Star, we provide you with an incredible 90-day satisfaction guarantee which starts the date the mattress is received. If after 30 days but before 90 days you are not completely satisfied, we invite you back to our store. For assistance with an exchange, please visit the Guest Service Area at the store where you made your purchase. Your replacement can be for equal or greater value. If you select a mattress of a greater value, the price difference must be paid. This satisfaction guarantee is a one-time courtesy with a $150 handling fee. Note: The satisfaction guarantee does not cover adjustable bases, box spring/foundations, soiled, infested or damaged mattresses, floor samples/as-is/clearance/closeout bedding or exchanges before the 30 days or after the 90-day period. No refunds are available.
AS-IS Merchandise: "AS-IS", "clearance", "floor sample", "close-out" and "one-off" merchandise cannot be canceled, returned or exchanged. They are final sale. We cannot hold discontinued or clearance merchandise.
Rugs and Rug Pads: Rugs and Rug Pads can be returned within 48 hours of receipt. Rug Pads must be in their original, unopened packaging. Note: delivery/pick up charges will apply.