Privacy + Security
Star respects and shares each person's concern for the security of his or her personal identification information and we are committed to providing you with a shopping experience free from worry about the security of your information. Star does not ask for any personally identifying information, such as your social security number, driver's license number, etc. through any type of marketing or e-mail solicitation, so you should not respond to anyone attempting to obtain that type of information from you on behalf of Star. If you should become concerned about this type of solicitation, please call us at 1-800-364-5432.
We are committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.).
We will collect basic information including your name, home address, phone, email address and credit card information when you place a secure order with us via our Encrypted Order Process. As with any retail type transaction, we use this information to process your order and to respond to any questions or concerns you may have. Where required, we also share this information with certain partners in the facilitation of your order; for example UPS and possibly the Product Manufacturers we represent so that they may contact you directly with product support information you request.
Should you submit any information to Star via our website, you can be assured that we will not sell that information with any other organization for compensation. Star uses your information to improve your shopping experience by communicating special offers to you, responding to any service requests, locating and stocking the products you desire, and allowing you to make payments to your account online. We will share certain parts of your information with our service providers, representatives or agents for very limited purposes, such as enabling access to our partners' websites, providing warranty repairs, offering certain products connected to starfurniture.com, and improving your overall shopping experience. We may also share your information in the event of special conditions such as product recalls, fraud or other liability situations, to comply with required legal processes or to cooperate with law enforcement actions. Occasionally, Star is required to share certain demographic information on a large-scale basis with government agencies or other parties. On those occasions the information requested is not on an individual name basis, but rather is on a basis such as gender, race, etc.
While we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our websites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems. Since we utilize secure servers, at times they may occasionally inhibit communication by certain browsers and firewalls. If you should have a problem accessing Star's server, please contact us by phone at 1-800-364-5432.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe, or at work.
Thank you for considering us for your purchase.
Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
Star strives to improve the look and usefulness of our website and appreciate your comments in that regard. Please note that any ideas, messages, suggestions or comments, collectively “Suggestions”, shall be deemed to be property of Star Furniture Company and will remain its private property indefinitely. Therefore, all Suggestions shall constitute a voluntary assignment to Star of all rights, title and interest in any Suggestion, as Star shall be considered to retain a worldwide interest in copyrights and other intellectual property related thereto. Star will have the right to copy, publish and distribute any Suggestions for any purpose that Star deems fit and will be under no obligation to compensate, or notify you in any way.
The Way We Use Information
We only use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to become a Star Furniture Preferred Customer. Star Furniture Preferred Customers will receive periodic email updates about exclusive sales, new products, design tips and private events. Information you submit on our website will not be used for this purpose unless you fill out the registration form. There are other contests and forms outside of the website that give you the option to become a Star Furniture Preferred Customer as well. Regardless of where you register, all Star Furniture Preferred Customers can update their email preferences or unsubscribe from emails by accessing the Update Profile link or Unsubscribe link located at the bottom of the email.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
How You Can Access or Correct Your Information:
You can access all your personally identifiable information that we collect online and maintain by sending us a notarized written request of release or change of information. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.