Service & Repair
Manufacturer Limited Warranty:
Star, selects products with high quality standards and from the best manufacturers. The warranty period is twelve (12) months. (1 year from the original delivery date). For any warranty request, please contact our Customer Care Center at firstname.lastname@example.org or 1-800.364.5432.
The warranty is intended for the original purchaser.
The Limited Warranty does not cover:
• Wear, fading or shrinkage of any fabrics
• Damage due to misuse, abuse, or accidents; as broken frames
• Discoloration caused by sunlight or artificial light
• Natural variations in the color or graining of leather, wood or wood products
• Products purchased As-Is, clearance, floor models
• Merchandise used for commercial purposes.
The warranty repairs and replaces parts. In the event, the defective piece is not reparable, it will be replaced for the identical or similar piece. If the customer wishes to choose a different piece, he/she is responsible to pay the difference. Refunds are not an option.
Customer Care Center 1.800.364.5432 Customercenter@starfurniture.com
Hours of Operation: Monday - Saturday 9am - 6pm
Sunday - Closed
Mattresses Limited Warranty
Star trusts the quality of the mattresses we sell! However, in the event you have any issues with your mattress, our Customer Care Center will assist you with your warranty process. For the warranty process, Star follows the manufacturer’s guidelines. Warranties protects you from manufacturers’ defects. The limited warranty doesn’t cover normal wear and tear or comfort. For further details, please review the warranty card of your product.
Customer Care Center 1.800.364.5432
Hours of Operation:
Monday - Saturday 9am - 6pm
Sunday - Closed
Before contracting Star regarding mattress concerns, please review the important use and care guide in this link.
We also provide a Sleep Guarantee. Please review the important information in this link.
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