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Frequently Asked Questions

Star Furniture is always looking for ways to better serve our customers. The FAQs below will help you find the answers to most of your questions. For more help, please contact our Customer Care Center at customercare@starfurniture.com or 1-800-364-5432

Q: Can I Fill Out a Credit App Online?

Yes! Please click here to view the credit application.

You should expect to hear from us within 24 hours after submitting your application. We send communication via email.

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Click here to get the latest version for free.

Q: How Do I Close My Credit Account?

You may close your account by calling 281-492-5471. Before you call, please have the following information handy

  • Your account number
  • The name, address, and phone number on the account
Q: What is Your Billing Address?

Star Furniture Company
16666 Barker Springs RD.
Houston, TX 77084

Q: When Should My Payment be Postmarked?

Payment must be received on or before the due date. The postmark on the payment envelope is not recognized as being current.

Q: Do You Have a Low-Price Guarantee?

Within twenty-one (21) days of purchase, if you find the identical item at any other store in our service area for a lower price, bring us the ad or other verification and we will match the price. Low-Price Guarantee does not apply to custom orders, clearance items, floor models, rebates, discontinued merchandise, or online shopping sites.

Q: What is the Warranty on My Furniture?

Manufacturer Limited Warranty:

Star, selects products with high quality standards and from the best manufacturers. The warranty period is twelve (12) months. (1 year from the original delivery date). For any warranty request, please contact our Customer Care Center at customercenter@starfurniture.com or 1-800-364-5432.

The warranty is intended for the original purchaser.
The limited Warranty does not cover:

  • Wear, fading, or shrinkage of any fabric
  • Damage due to misuse, abuse, or accidents; as broken frames
  • Discoloration caused by sunlight or artificial light
  • Natural variations in the color or graining of leather, wood or wood products
  • Products purchased As-is, clearance, floor models
  • Merchandise used for commercial purposes
  • Normal wear and tear

The warranty repairs and replaces parts. In the event, the defective piece is not reparable, it will be replaced for the identical or similar piece. If the customer wishes to choose a different piece, he/she is responsible to pay the difference. Refunds are not an option.

Q: What is my Mattress Warranty?

Star trusts the quality of the mattresses we sell! However, in the event you have any issues with your mattress, our Customer Care Center will assist you with your warranty process. For the warranty process, Star follows the manufacturer's guidelines. Warranties protect you from manufacturers' defects. The limited warranty does not cover normal wear and tear or comfort. For further details, please review the warranty card of your product.
Customer Care Center 1.800.364.5432 | customercenter@starfurniture.com
Hours of Operation: Monday - Saturday 10am - 6pm | Sunday - Closed

MATTRESS CARE Before contacting Star regarding mattress concerns, please review the important information in this link.

DO'S AND DON'TS OF BEDDING CARE

  • Do rotate your mattress as needed.
  • Do use the compliant foundation or box spring.
  • Do use the appropriate frame and center support.
  • Do let your new mattress air out upon removal of plastic packaging.
  • Do keep your bedding protected by using a protector and with our Peace-of-Mind Protection Plan.
  • Don't expose bedding to fire or place near open flame. All sets purchased from Star are flame retardant, but not fireproof.
  • Don't remove the "law" tag at the end of the mattress, as this is the identification needed to establish your warranty rights.
  • Don't place a board between your mattress and foundation. This will diminish the longevity and performance of your sleep set, may void the warranty and may reduce the flame-retardant qualities of the sleep set.
Q: What if I have difficulty adjusting to my new mattress?

90 Day Mattress Comfort Exchange

A comfortable night’s sleep is our mission. A new mattress does take time to adjust to your sleeping behavior and can take your body a minimum of 30-90 days to adjust to it. If, after the “break in” period of 30 days but before 90 days, you are not satisfied with the comfort feel of your mattress, you may exchange it for one that is equal or greater in value. If you select a Mattress of greater value, you will be responsible for the difference in price.

You may exchange your mattress once with a restocking fee equal to 10% of your original mattress purchase price. Since delivery is a service, your original delivery fee is non-refundable. All Mattress reselections are subject to a delivery fee.

For assistance with an exchange, please contact your Salesperson or visit the Guest Service Area at the store where you made your purchase.

The satisfaction guarantee does not cover size, height, adjustable bases, box spring/foundations, pillows, protectors, encasements, sheets, floor samples/as-is/clearance/closeout bedding. Soiled, unsanitary or damaged mattresses are not eligible for an exchange. Exchanges before the 30 days or after the 90-day period, or Warranty/manufacturer defects are not covered. Only Mattresses with the original tag still attached of “Do not remove under penalty of law” are eligible or the comfort exchange is voided. The original purchase must include a mattress protector that is to be used during the trial period. No refunds are available.

Q: Do You Deliver to Hill Country Area in TX?

Yes, we will deliver to the Hill Country area in Texas.

Q: What Furniture Brands Do You Carry?

We proudly offer our customers the furniture they really want from the following preeminent furniture companies:

Q: Do All Your Stores Carry the Same Product?

Any Star location is authorized to order any item we carry. (Some Star locations have more floor space than others to display items.)

Q: How do I know that the color I see on screen is accurate?

Every computer monitor displays colors slightly differently. To ensure you're seeing the color of our products as they truly are, take the starfurniture.com M&M test. If the colors of the candies you see on screen don't look the same as they do in real life, try adjusting your monitor's brightness and contrast. Or refer to your computer user manual for instructions on how to adjust color settings.

Q: What are the terms of the Sweepstakes?

You can find our Sweepstakes official rules, terms, and conditions at  Sweepstakes-OfficialRules-TermsandConditions