Q: Where is Star Furniture located?
Star Furniture is proudly based in Houston, Texas for over 100 years. We have stores in four Texas cities: Houston, San Antonio, Austin, and Bryan.
Q: What Furniture Brands do you carry?
We proudly offer our customers the furniture they really want from the following furniture companies:
And many more!
Q: How will I know if a certain item is available in a showroom near me?
Our showrooms vary in size, so if you have something in particular you would like to see in person, please reach out via chat to confirm that item will be available in your nearest location.
Q: Do you have Custom Order Furniture?
Yes, we carry a wide selection of custom order options in our showrooms.
Q: What if the furniture I really want is out of stock?
You can still purchase it now. We will notify you as soon as your merchandise arrives and is ready for delivery.
Q: How do I contact Star Furniture?
Please contact us via Email, Chat or Phone.
Hours of Operation: Monday - Friday 10am - 6pm | Saturday & Sunday - Closed
Q: What if I have questions about a specific item and the information is not online?
Please reach out to our online sales consultant by setting up an appointment or via chat.
Q: Why did I receive an email saying my order is pending review?
If your email stated your order is pending review, that means it is being reviewed by our team. Please allow 24 hours to receive a confirmation email or a call from a team member.
Q: Why was my order declined?
If your order was declined, it is most likely due to an issue with your bank or credit card. If you think there is still an issue, please reach out via chat.
Q: Why did I not receive a confirmation email?
Contact us via chat and we will have your email resent.
Q: What are your payment options?
We accept cash, checks, and all major credit cards. We also offer Star Financing for in-store purchases and Affirm Financing for in-store and online purchases.
Q: How do I apply for Star Financing?
Fill out our Credit Application click here. Or you can apply in-store while shopping at any Star Furniture location. Once approved, we will notify you!
Q: Can I use Star Financing for an online purchase?
Our online credit program is provided solely through Affirm Finance, click here if you would like to get PreApproved for Affirm.
Q: When will I get my first bill?
You should receive your first statement about two weeks after your purchase. Statements will be emailed to your address on file.
Q: How do I pay my bill?
Making payments is easy with our online payment portal. Click Here to access your account information
Q: How do I close my Credit Account?
Star Furniture provides financing on installment contracts only. Once the loan has been paid off, that's it! Nothing further is required.
Q: Will Star Furniture Report my account to the Credit Bureau?
Star is a member of all three Credit Reporting Agencies. Your Star Financing account will be reported and updated monthly.
Q: How can I track my delivery?
You will receive a notification to your phone or email prior to delivery confirming the date and time. You can also track delivery here.
Q: Where Does Star Deliver?
Star delivers around all our store locations in Houston, Bryan, Austin and San Antonio with extended services to outlying areas. Ask an associate for more details.
Q: What should I do to prepare for my delivery?
Q: What if I need to reschedule my delivery?
In the event you need to reschedule your delivery date, please email our Customer Care Center at least 48 hours in advance at email@example.com or call the Customer Care at 1-800-364-5432. If you are not home on the day of your delivery, or if you do not request to reschedule at least 48 hours in advance, a $110 + tax re-delivery charge will apply.
Q: Where can I pick up my furniture?
Our Flagship Showroom
16666 Barker Springs Rd
Houston, Texas 77084
Tuesday - Saturday: 10 am - 6pm
Closed Sunday - Monday
Q: Will Star remove my old furniture and haul it away?
Yes, with our new Enhanced or Premium Delivery Service (available in select markets at this time), our delivery teams will remove your old furniture for you. One room of furniture = one room removed. See your Sales Consultant for details.
Q: Will you move my previously owned furniture to another room inside my home?
With our new Enhanced or Premium Delivery Service (available in select markets), our delivery team will move your old furniture to a cleared - out area in your home. We cannot move multiple rooms of furniture.
Q: What if my furniture was delivered damaged?
Please inform the delivery driver and reject the delivery. If you have issues after the delivery team is gone, please email Customer Care at firstname.lastname@example.org or call the Customer Care at 1-800-364-5432. Delivery damages must be reported within 24 hours of delivery.
Q: What is the manufacturer’s warranty on my furniture?
Star selects products with high quality standards and from the best manufacturers. The usual manufacturer limited warranty period is twelve (12) months. (1 year from the original delivery date). For any warranty request, please contact our Customer Care Center at email@example.com or 1-800-364-5432. The warranty covers the original purchaser.
The limited Warranty does not cover:
The warranty repairs and replaces parts. In the event, the defective piece is not repairable, it will be replaced for the identical or similar piece. If the customer wishes to choose a different piece, he/she is responsible to pay the difference. Refunds are not an option.
Q: What is the manufacturer’s mattress warranty?
The limited warranty does not cover normal wear and tear or comfort. Star follows the
manufacturer's guidelines. If you have any issues or questions regarding the warranty
contact the Customer Care Center at firstname.lastname@example.org or call the Customer Care at
Hours of Operation: Tuesday - Saturday 10am - 6pm | Sunday & Monday - Closed
MATTRESS CARE Before contacting Star regarding mattress concerns, please review the important information in this link.
DO'S AND DON'TS OF BEDDING CARE
Q: What if I have difficulty adjusting to my new mattress?
Star’s offers our 90 Day Mattress Comfort Exchange for new mattress purchasers.
Q: What is the exchange or return policy?
Furniture and accessory orders (excluding Custom Orders) can be canceled 48 hours before the scheduled delivery for a refund. Any orders canceled after that time will be issued store credit. Orders cannot be canceled, returned, or exchanged after merchandise has been delivered or picked up.
Q: Do you match competitor’s pricing?
If you find the identical product at a lower price at another store in our service area, contact your preferred Star store for a price match within 7-days of your purchase. Please bring the ad or other verification. This does not apply to custom orders, clearance items, floor models, rebates, discontinued merchandise, or online shopping sites.
Q: Do you have a furniture protection program?
Yes, we carry a program called Peace of Mind from Montage. For more information click here. Our furniture protection can be purchased within 5 days of delivery or pick up.