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DELIVERY EXPERIENCE

In-stock merchandise: For merchandise that is in-stock, payment in full or credit approval for the full amount is required. We will deliver your furniture at your earliest convenience. Note: we cannot hold merchandise beyond 30 days.


Out-of-stock merchandise: For merchandise that is not immediately available, a 50% deposit or credit approval for the full amount is required. We will notify you as soon as your merchandise arrives and is ready for delivery. Payment in full will be required at that time.


What if the items on my order are out of stock when I am ready to take delivery? We partner only with the best manufacturers that provide high quality products in a timely and consistent manner. If an item is out of stock, we guarantee that more is on the way. Our goal is to have everything we offer in-stock and available for immediate delivery, minimizing any wait time for you.


Split Deliveries: If you request two different delivery dates, you will be charged $150 + tax collected at the time of purchase (a $75 local delivery fee for each delivery.)

RESCHEDULE PROCEDURE
In the event you need to reschedule your delivery date, please call or email our Customer Care Center at least 48 hours in advance. If you are not home on the day of your delivery, or if you do not request to reschedule at least 48 hours in advance, a $110 + tax re-delivery charge will apply. Email customercenter@starfurniture.com Phone #: 1-800-364-5432
BEFORE YOUR DELIVERY
Before delivery, we will contact you via text or email to remind you of your delivery date. The day prior to delivery, you will be notified of your 3-hour delivery window. Additionally, the day prior to delivery you can visit our website delivery www.starfurniture.com/delivery to obtain your window.
DAY OF DELIVERY
We want you to have a great delivery experience and start enjoying your new furniture! Please be aware of the following: The merchandise you have purchased will be carefully inspected prior to delivery. If you have any questions or concerns regarding your delivery, please call the Customer Care Center at 1-800-364-5432 while the driver is present or notate your concern on the delivery document you sign.
  • Please make sure someone over 18 years of age is home to accept the delivery.
  • Please have the room ready and cleared for your new furniture.
  • If you live in an apartment building or complex, please make sure the building requirements are met for the delivery date. (some buildings require prior notification, reservation for the elevator and/or a certificate of insurance).
  • Furniture Size - please carefully measure all doorways, entrances, and elevators to make sure your new furniture will fit.
  • Delivery damages must be reported within 24 hours of delivery.
Note: If we are prevented from completing a delivery (as in the above examples) store credit will be issued less the delivery fee. Cancellations/refunds will not be accepted at this time. We are unable to move or remove your old furniture from your home. We are also unable to install anything on walls or ceilings, nor can we install electronic equipment.
CUSTOMER PICK-UP INFORMATION
Pick Up Hours for all locations: Monday through Saturday 10 to 7pm Sunday 12 to 5pm
  • Pick-Up Location Houston: 16666 Barker Springs Road, Houston, TX 77084
  • Phone#: 281.492.5424
  • Pick-Up Location San Antonio: 12350 l-10 West San Antonio, TX 78230 Phone#: 210.558.7800
  • Pick-Up Location Austin: 14051 I-35 N. Pflugerville, TX 78660 Phone#: 512.346.9400