In-stock merchandise: For merchandise that is in-stock, payment in full or credit approval for the full amount is required. We will deliver your furniture at your earliest convenience. Note: we cannot hold merchandise beyond 30 days.
Out-of-stock merchandise: For merchandise that is not immediately available, a 50% deposit or credit approval for the full amount is required. We will notify you as soon as your merchandise arrives and is ready for delivery. Payment in full will be required at that time.
What if the items on my order are out of stock when I am ready to take delivery? We partner only with the best manufacturers that provide high quality products in a timely and consistent manner. If an item is out of stock, we guarantee that more is on the way. Our goal is to have everything we offer in-stock and available for immediate delivery, minimizing any wait time for you.
Split Deliveries: If you request two different delivery dates, you will be charged $150 + tax collected at the time of purchase (a $75 local delivery fee for each delivery.)
BEFORE YOUR DELIVERY
DAY OF DELIVERY
- Please make sure someone over 18 years of age is home to accept the delivery.
- Please have the room ready and cleared for your new furniture.
- If you live in an apartment building or complex, please make sure the building requirements are met for the delivery date. (some buildings require prior notification, reservation for the elevator and/or a certificate of insurance).
- Furniture Size - please carefully measure all doorways, entrances, and elevators to make sure your new furniture will fit.
- Delivery damages must be reported within 24 hours of delivery.
CUSTOMER PICK-UP INFORMATION
- Pick-Up Location Houston: 16666 Barker Springs Road, Houston, TX 77084 Phone#: 281.492.5424
- Pick-Up Location San Antonio: 12350 l-10 West San Antonio, TX 78230 Phone#: 210.558.7800
- Pick-Up Location Austin: 14051 I-35 N. Pflugerville, TX 78660 Phone#: 512.346.9400