Wood, leather and mattress extended warranties

Please contact Guardsman at 1-800-253-3957 or click on this link. You must contact Guardsman within 5 days of the occurrence and be able to explain what happened; unexplained occurrences are not covered. Guardsman will provide further instructions.

Warranty terms, coverage and lengths of warranty period are explained in the literature provided at time of delivery.

For highlights of coverage, click on the appropriate link:

• Wood Care (Casegood Protection)
• Leather Protection
• Mattress Protection

Mattress use and care guide

Before contacting Star regarding mattress concerns, please review the important information in this link.

Fabric Care

For specific coverage, terms and conditions of the Fabric Care Program click on this link.

Furniture Service

If you need furniture service:

• Option 1: E-mail Customer Service
• Option 2: Call the Star Furniture Customer Service Department:
  Houston 281-492-5433
  Toll-free 1-800-364-6661 ext. 5433
  

Hours of operation:
Monday and Saturday 9:30 am to 5:00 pm;
Tuesday through Friday 9:00 am to 6:00 pm.

What can I expect to happen on a service call?
The Customer Service rep will usually schedule a technician to come to your home:

• The technician will touch-up or make repairs in your home
• The technician will identify and order a part for you
• The technician will schedule your merchandise to be picked up and brought into our shop
• On rare occasions the merchandise may need to be replaced, at Star Furniture’s option

Additional information about Services after your purchase is contained in the brochure you received at the time of purchase; click on this link to review this information again.

Television Service

There is a 1-year warranty on Mitsubishi Television parts and labor. Please call Mitsubishi Consumer Relations at 1-949-830-8364 (this is not toll-free) for service.