Star Furniture is always looking for ways to better serve our customers. The Frequently Asked Questions below may help you find answers to most of your questions. If you cannot find what you are looking for here or need our assistance, please call us at 1-800-364-6661
Yes. First download and fill out this credit application (.pdf). Then mail your completed credit application to: Star Furniture Company PO box 219169 Houston, TX 77218-9169 or fax to: 281-579-5911 You should expect to hear from us the same day that we receive your application.
Viewing a .pdf file requires Adobe Acrobat Reader.You can download a free copy.
You may close your account by calling (281) 492-5471 with enough information to properly identify the account. That information should be:
- Your account number- personal information. name, address, phone number, etc.
Star FurniturePO Box 219169Houston TX 77218-9169
Payments should always be made on or before the due date.
NON-REFUNDABLE DEPOSIT AGREEMENT TO HOLD MERCHANDISEThere is a non-refundable fee that is earned when merchandise is stored in Star’s warehouse for more than 30 days and later canceled by the customer. A deposit of 25% of the purchase price is required in order to place the merchandise in storage. Maximum length of time the merchandise can be kept in storage is 120 days. If the customer for any reason cancels the order after 30 days the deposit is forfeited and may not be applied to a subsequent purchase. This fee will be waived in its entirety when the customer accepts the merchandise within the time period described herein.
This agreement may be extended for a maximum of 60 additional days with an additional non-refundable deposit of 10% of the purchase price. Any alteration in the agreement must be described and signed by Star’s management and the customer.
Our price protection policy is as follows:".....if you find the identical item at any other store in Texas for less than our price, within 21 days of purchase, simply bring us the ad or other verification and we will refund the difference plus 10% of that difference. Offers to special orders do not apply."
EVERY ITEM STAR FURNITURE SELLS IS WARRANTED AGAINST DEFECTS IN MATERIAL OR WORKMANSHIP. THE WARRANTY PERIOD IS TWELVE (12) MONTHS FROM THE DATE OF PURCHASE.
We have a complete written warranty that explains everything in depth. We will be happy to mail you a copy if you will supply me with your address.
Due to our continuing effort to bring you the most accurate prices on furniture and mattresses, we do not quote price over the internet. Please call toll free 1-800-364-6661, and one of our sales associates will be able to give you the latest information regarding sales, availability, and financing offers.
Yes, we will deliver to Boerne, TX.Delivery to that area is normally scheduled for Tuesday through Saturday.
While Star carries furniture for every room in your home, we do not carry appliances such as refrigerators, dishwashers, or washer / dryer combinations.
Pricing for basic delivery Monday through Saturday: $99.00 (some restrictions apply, please see your store for details.)
We proudly offer our customers the furniture they really want from the following preeminent furniture companies:
Any Star location is authorized to order any item we carry. (Some Star locations have more floor space than others to display items.)
