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Delivery Information

Prices

Some restrictions apply; please see your store for details.

Next Day Delivery

Next day delivery is available for $159 within our local delivery area (a 50 mile radius from Star’s warehouse location). Unfortunately, we cannot currently honor time window requests for next day delivery.

New! Anywhere Delivery

You can get your Star Furniture order shipped to any of 48 U.S. states (excluding Alaska and Hawaii) or anywhere in Mexico. We've partnered with Sun Delivery, and you'll be able to track your order every mile of the way.

Your sales consultant will assist you in making shipping arrangements. Cost varies by weight. Please note, out of state shipping may affect the warranty on certain items. Talk with your sales consultant to determine the best warranty option for you.  

Cancellations

In the event you need to reschedule your delivery, please call 281-492-5425, at least 48 hours prior to your delivery date, to avoid a handling charge of $110. If you are not at home on the day your delivery has been scheduled, you will incur a $110 redelivery charge. Questions regarding these charges may be directed to the store where you made your purchase.

Before and After Delivery

• All furniture is inspected before delivery, and is well-padded on the delivery truck.
• 48 hours prior to delivery, you will receive an automated confirmation call.
• 24 hours prior to delivery, you will receive a call giving you a three-hour timeframe for your furniture to arrive.
• Occasionally, minor damage may occur during the delivery process. If that is the case, please make a notation about the damage on your delivery document. Our service department will contact you within 24 hours with a resolution.
• If your furniture needs fine tuning, call 281.492.5433 to schedule a visit by one of our service techs.

Please have your room ready to receive the new furniture. Please also have walkways to that room cleared for our delivery team. Note: We cannot install anything on walls or ceilings nor can we install electronic equipment in entertainment cabinets. We can remove old bedding upon new mattress delivery.

If you live in an apartment and you are unavailable, we will meet the apartment manager for entrance, providing you have made prior arrangements with the manager and our delivery department. Someone must be there to sign for the receipt.

If you leave your home before our truck arrives, please call to advise.

Fine Tuning

If you encounter an imperfection in your purchase after delivery, our service department is available to help during your warranty period.

Service Hours: