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Key Contacts

Dispatch281-492-5425
Switchboard281-492-6661
Outside Houston Metro Area800-364-6661
Customer Service281-492-5433
CPU Park 10281-492-5424
Questions or ConcernsWebmaster
Question with your accountAccounting
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Individual Stores

#2 WILLOWBROOK
7111 FM 1960 West, Houston, TX 77070
Phone: (281) 586-1900 Fax: (281) 397-9961
Manager: Donna Killgore Sales Manager: Christine Lilley
#3
CLEARANCE OUTLET
4701 I-45 North, Houston, TX 77022
Phone: (713) 695-7827 Fax: (713) 695-8203
Manager: Bill Mazzanti Assistant Manager: Rob Farmer
Dock Supervisor: Ricky Irving
#4 SOUTHWEST FREEWAY
6868 Southwest Frwy., Houston, TX 77074
Phone: (713) 781-7200 Fax: (713) 781-7205
Manager: Robert Taylor Sales Manager: Jim Davis
#5 SAN ANTONIO
12350 I-10 West, San Antonio, TX 78230
Phone: (210) 558-7800 Fax: (210) 558-0777
Manager: Mitzi Sanders Sales Manager: Tom Bless
OPS Manager: Donnie Hipple
#6
SUGAR LAND
19660 Hwy 59, Sugar Land, TX 77479
Phone: (281) 342-7827 Fax: (281) 232-5611
Manager: Bill Barnum Sales Manager: Bertha Coleman
 
#7 CLEAR LAKE
20010 Gulf Freeway
Phone: (281) 338-2471 Fax: (281) 338-2478
Manager: Wade Matthews Sales Manager: Carol Nava
OPS Manager: Margie Gannon
#8 PARK 10
16666 Barker Springs, Houston, TX 77084
Phone: (281) 492-5494 Fax: (281) 579-5924
Manager: Dwayne Johnson Sales Manager: Chris Novosad / Eddie Kiser
Assistant Manager: Christina Poel
#9
CLEARANCE OUTLET
16515 North Frwy., Houston, TX 77802
Phone: (281) 569.0160 Fax: (281) 569-2095
Manager: Bill Barnum OPS Manager: Jesse Cuellar
#10 BRYAN
3400 E. 29th Street, Bryan, TX 77802
Phone: (979) 776-4422 Fax: (979) 776-4305
Manager: Anita Murillo Ops Manager: Joanna Price
#11 NORTH FREEWAY
18107 North Freeway Houston, TX 77090
Phone: (281) 440-3330 Fax: (281) 440-3404
Manager: Katie Seifert Sales Manager: Jim IsermanOPS Manager: Candy Wrobel
#12 AUSTIN
14051 I-35 North, Pflugerville, TX 78660
Phone: (512) 346-9400 Fax: (512) 346-3652
Sales Manager: Maria Vinhais Manager: John Chronister
Assistant Manager: James Alvarado
OPS Manager: Cindy Zavala

Departmental Call List

Merchandise Department to Contact Phone No.
Return of merchandise Store of Purchase Store Number
Service on merchandise Customer Service 281-492-5433
Credit due on merchandise Store of Purchase Store Number
Layaway Inquiries Store of Purchase Store Number
Price adjustment Store of Purchase Store Number
Order parts Customer Service 281-492-5433
Even exchanges Customer Service 281-492-5433
Delivery Department to Contact Phone No.
Set original delivery date Store of Purchase Store number
Re-Schedule Delivery Not at Home Customer Pick Up 281-492-5424 or 5666
Check on time of delivery Dispatch or Store 281-492-5425
Credit on delivery charge Store of Purchase Store number
Account Information Department to Contact Phone No.
Balance information pay-off account Accounting or store 281-492-5455 or 5456
Finance charges Accounting 281-492-5455
Account research Accounting 281-492-5455
Remove from mailing list Credit 281-492-5486
Change name on account Collections 281-492-5468
Change address Accounting or credit 281-492-5455 or 5486
Close account Collections 281-492-5468
Change payment amount Collections rep. for store Store number
Refinance account Collections rep. for store Store number
Combine accounts to single payment Collections rep. for store Store number
Late payment arrangements Collections - Store 8 & 10 281-492-5482
Collections - Store 2, 11 & 12 281-492-5478
Collections - Store 1 & 4 281-492-5476
Collections - Store 7 281-492-5471
Credit Information Department to Contact Phone No.
Customer’s credit approval Store of purchase Store number
Credit reference Credit 281-492-5485
Skip tracing or third party inquiries Collections 281-492-5468
NSF check information Administrative Assistant 281-492-5471
Credit Information Department to Contact Phone No.
Defer payment date O/A mdse; service problem Store manager where purchased Store number
Change due date within same month Accounting 281-492-5455
Refunds Department to Contact Phone No.
Request a refund Store of purchase store number
Refund of sales tax Accounting 281-492-5659
Status of check already issued Accounting 281-492-5653
Accounts Payable Department to Contact Phone No.
Expense, bedding, parts invoices Accounting 281-492-5442
Merchandising invoices Accounting 281-492-5419
Employee expense reports Accounting 281-492-5442
Custom Drapery department
Manager: Fran Foster Office: 281-492-5497
Sales Associates:
Mary Yelverton