Star Furniture - Different by Design

Contact Us

Key Numbers

Dispatch	281-492-5425
Switchboard	281-492-6661
Outside Houston Metro Area	800-364-6661
Customer Service	281-492-5433
CPU Park 10	281-492-5424
Questions or Concerns	Webmaster
Question with your account	Accounting

Individual Stores

#2	WILLOWBROOK 7111 FM 1960 West, Houston, TX 77070 Phone: (281) 586-8890 / (281) 586-1900 Fax: (281) 397-9961 Manager: John Chronister Sales Manager: Michael Parham OPS: Rob Farmer
#3	CLEARANCE CENTER 4701 I-45 North, Houston, TX 77022 Phone: (713) 695-7104 / (713) 695-7827 Fax: (713) 695-8203 Manager: Art Urquiola Assistant Manager: Felipe Vasquez Dock Supervisor: Ricky Irving
#4	SOUTHWEST FREEWAY 6868 Southwest Frwy., Houston, TX 77074 Phone: (713) 781-7281 / (713) 781-7200 Fax: (713) 781-7205 Manager: Robert Taylor Sales Manager: Carol Nava OPS Manager: DeVaughn Thomas
#5	SAN ANTONIO 12350 I-10 West, San Antonio, TX 78230 Phone: (210) 558-8105 / (210) 558-7800 Fax: (210) 558-0777 Manager: Mitzi Sanders Sales Manager: Tom Bless / T.J. Teal OPS Manager: Pricilla Pompa
#6	SUGAR LAND 19660 Hwy 59, Sugar Land, TX 77479 Phone: (281) 342-3517 / (281) 342-7827 Fax: (281) 232-5611 Manager: Bill Barnum Sales Manager: Kent Smith OPS Manager: Bertha Coleman
#7	CLEAR LAKE I-45 @ Nasa Road, Webster, TX 77598 Phone: (281) 338-2476 / (281) 338-2471 Fax: (281) 338-2478 Manager: Wade Matthews Sales Manager: Tamara Bigelow OPS Manager: Margie Gannon
#8	PARK 10 16666 Barker Springs, Houston, TX 77084 Phone: (281) 492-3808 / (281) 492-5494 Fax: (281) 579-5924 Manager: Dwayne Johnson Sales Manager: Christina Poel Assistant Manager: John Chronister Sales Manager: Eddie Kiser / Anita Murillo
#10	BRYAN 3400 E. 29th Street, Bryan, TX 77802 Phone: (979) 776-4422 Fax: (979) 776-4305 Manager: Bill Mazzanti Ops Manager: Joanna Price
#11	NORTH FREEWAY 16515 North Frwy., Houston, Tx 77090 Phone: (281) 440-3384 / (281) 440-3330 Fax: (281) 440-3404 Manager: Katie Seifert Sales Manager: Harry Roger OPS Manager: Candy Wrobel
#12	AUSTIN 9503 Research Blvd., Austin, TX 78759 Phone: (512) 346-9400 Fax: (512) 346-3652 Manager: Bob Cohen Sales Manager: Maria Vinhais Assistant Manager: James Alvarado OPS Manager: John Boland

Departmental Call List

Merchandise	Department to Contact	Phone No.
Return of merchandise	Store of Purchase	Store Number
Service on merchandise	Customer Service	281-492-5433
Credit due on merchandise	Store of Purchase	Store Number
Layaway Inquiries	Store of Purchase	Store Number
Price adjustment	Store of Purchase	Store Number
Order parts	Customer Service	281-492-5433
Even exchanges	Customer Service	281-492-5433

Delivery	Department to Contact	Phone No.
Set original delivery date	Store of Purchase	Store number
Re-Schedule Delivery Not at Home	Customer Pick Up	281-492-5424 or 5666
Check on time of delivery	Dispatch or Store	281-492-5425
Credit on delivery charge	Store of Purchase	Store number

Account Information	Department to Contact	Phone No.
Balance information pay-off account	Accounting or store	281-492-5455 or 5456
Finance charges	Accounting	281-492-5455
Account research	Accounting	281-492-5455
Remove from mailing list	Credit	281-492-5486
Change name on account	Collections	281-492-5468
Change address	Accounting or credit	281-492-5455 or 5486
Close account	Collections	281-492-5468
Change payment amount	Collections rep. for store	Store number
Refinance account	Collections rep. for store	Store number
Combine accounts to single payment	Collections rep. for store	Store number
Late payment arrangements	Collections - Store 8 & 10	281-492-5482
	Collections - Store 2, 11 & 12	281-492-5478
	Collections - Store 1 & 4	281-492-5476
	Collections - Store 7	281-492-5471

Credit Information	Department to Contact	Phone No.
Customer’s credit approval	Store of purchase	Store number
Credit reference	Credit	281-492-5485
Skip tracing or third party inquiries	Collections	281-492-5468
NSF check information	Administrative Assistant	281-492-5471

Credit Information	Department to Contact	Phone No.
Defer payment date O/A mdse; service problem	Store manager where purchased	Store number
Change due date within same month	Accounting	281-492-5455

Refunds	Department to Contact	Phone No.
Request a refund	Store of purchase	store number
Refund of sales tax	Accounting	281-492-5659
Status of check already issued	Accounting	281-492-5653

Accounts Payable	Department to Contact	Phone No.
Expense, bedding, parts invoices	Accounting	281-492-5442
Merchandising invoices	Accounting	281-492-5419
Employee expense reports	Accounting	281-492-5442

Custom Drapery department
Manager:	Fran Foster	Office: 281-492-5422

Sales Associates:	Julie Brekke	Pager: 713-938-9558
	Mary Yelverton	Pager: 713-949-8909

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