Bernhardt Brooke sofa
By: on 12/4/2012
Bernhardt Brooke sofa purchased in 2001, leather version. The leather still looks good but overall the sofa looks tired with the cushions miss shaped and the seat support weakened such that it sags when sat upon and is somewhat uncomfortable. I consider the use to have been average for the past ten years. Should a sofa stated as a better to best quality be worn out after ten years? I am considering getting the sofa repaired otherwise it needs to be replaced.
NEVER AGAIN
By: on 5/10/2012
Bought this sofa myself 6 months ago, within four months we started to see the fabric pile with little balls as well. We called customer service and they came out to see the sofa and said the problem was my 6 pound dog. It caused the fabric to fuzz and small balls . We had other sofa same dog never a problem. Star Furniture will not do anything for us, still paying for the sofa. Wish I would have seen other reviews.
Never Again!
By: Teresa Cox on 2/22/2012
I purchased this sofa, loveseat, and ottoman approximately a year ago. The sofa, which I am still paying on, is in really bad shape. I purchased the protection plan for the sofa only but have been now been told that it covers ONLY spot cleaning and the damage is due to "wear and tear". The sofa isn’t even the same color, it looks THAT bad. I don't have small children and only two indoor cats that are clean. The fabric started to pill (those tiny little balls) after about 7 months. Called for a rep to come out and look at the sofa, but he didn't call ahead to give me a time frame and just tried to show up while we were at work. When I told him he was supposed to call me he lied and said he called both my numbers and left a message. In reality, he called only one number but failed to leave a message. Now I have to start all over and get another rep to come out. Very frustrating and poor customer service. I wish I had known how poorly this sofa was going to hold up against "normal wear and tear". FYI - the loveseat is fine because we never sit on it!
By: san antonio, tx on 2/14/2012
I was scared at first to go through with this purchase simply because of the horror stories on the delivery but this set was perfect for my livingroom and couldn't find anything to match it in San Antonio. I was pleasantly surprised when the delivery came as planned and the men who delivered it were very polite and careful with our furniture. It was covered up until they placed it in our livingroom and there was not one scratch or blemish. The delivery charge is also way below rooms to go which was also surprising. Our sales associate, Joy was patient with us while we couldn't decide what we wanted. Overall, we absolutely love our furniture and it looks very classy in our livingroom. A great experience, and will go back again because they have alot to choose from compared to other furniture stores around and the price is also not too bad.
not so good
By: on 9/7/2011
Purchased this sofa about 6 months ago. Went with a special order light gray fabric and thought it would be ok because of the stain protector. I have a two year old and a dog. Anything that gets on it soaks right in and leaves a mark. Water leaves a dark mark. I purchased the accidental coverage warranty and they wont cover stains left be Fabreeze.
Beautiful Sofa!
By: DesignMaven29 on 6/22/2011
My husband and I purchased this set a year ago and are amazed by the quality. We have a dog and a small child and were concerned about the light color but with the stain gaurd the spots clean right up. It is beautiful, elegant and timeless. We love this sofa and loveseat!
By: Houston on 4/30/2011
We bought the sofa and the loveseat 1 1/2 year ago. It is very classy and comfortable. They were a little bit pricey but totally worth it. And because of its neutral color, this sofa set can go with anything.
By: Spring on 11/19/10 on 11/19/2010
Sofa and loveseat delivered yesterday. It looks awesome in my living room, very classy. Not only looks great but very comfortable. I looked at several other furniture stores but very glad I decided on this set, couldn't be happier. Fabric is just what I was looking for and the pillows are just the right accent.
By: galveston on 7/23/2010
Beautiful, well made sofa. So comfortable, it was love at first sight. Looks great in my living room, so elegant yet cozy and inviting. I would highly recommend this sofa to everyone.
By: on 7/8/2010
We love our couch and have gotten so many compliments on it.
By: on 4/13/2010
Beautiful, well made sofa set.
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